Delivery & returns
Shipping & Returns
Everything you need to know about getting your order and returning items — tailored for customers across Ghana.
Shipping fees
We quote delivery on WhatsApp based on your location across Ghana. You’ll confirm the fee with us before we dispatch your order — no fixed checkout shipping charge.
Estimated delivery times
Times begin after your order is confirmed and dispatched. Weekends and public holidays are excluded.
Order tracking
Your order number is also your tracking number (starts with GS-). Use our Track Order page with that number and your email to see status updates.
Returns policy
7-day return window: Unopened items in original packaging may be returned within 7 days of delivery for a full refund or exchange.
Defective items: If a product arrives damaged or faulty, contact us within 48 hours with photos. We'll arrange a free replacement or refund — no return shipping needed in most cases.
Non-returnable items: Opened screen protectors, personalized items, and clearance products marked "final sale" cannot be returned unless defective.
Refunds
Approved refunds are processed within 5–7 business days. Mobile Money refunds are sent to the number used at checkout. Card payments are reversed via Paystack or Flutterwave to the original card.
Need help with a delivery or return?
WhatsApp us or email — we respond within 24 hours.