Privacy Policy

1. Introduction

GrabNsmile Mobile Accessories ("we," "us," or "our") operates https://grabnsmilephonecase.app and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.

2. Information we collect

We may collect:

• Account data: name, email address, phone number, and password (hashed)
• Order data: shipping address, billing details, payment method (processed by third-party gateways — we do not store card numbers or MoMo PINs)
• Usage data: IP address, browser type, pages visited, and device information
• Communications: messages sent via contact forms, email, or WhatsApp

3. How we use your information

• Process and fulfil orders, including delivery and returns
• Send order confirmations, shipping updates, and support replies
• Improve our website, products, and customer experience
• Send marketing communications (with your consent; opt out anytime)
• Prevent fraud and comply with legal obligations

4. Sharing your information

We do not sell your personal data. We may share information with trusted service providers who assist in operating our business — including payment processors (Paystack, Flutterwave), delivery couriers, and email service providers — under strict confidentiality agreements. We may also disclose information if required by Ghanaian law or to protect our rights.

5. Cookies

We use cookies and similar technologies to remember your preferences (such as dark mode and cart contents), analyse site traffic, and personalise content. You can disable cookies in your browser settings, though some features may not work correctly.

6. Data retention

We retain order and account data for as long as your account is active or as needed to provide services, comply with tax and accounting requirements, and resolve disputes. Marketing data is retained until you unsubscribe.

7. Your rights

You may request access to, correction of, or deletion of your personal data by contacting us at hello@grabnsmile.com. You may also opt out of marketing emails using the unsubscribe link in any promotional message.

8. Security

We implement industry-standard security measures including HTTPS encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our site after changes constitutes acceptance of the revised policy.

10. Contact us

For privacy-related questions, contact us at hello@grabnsmile.com or +233 54 752 4127. See also our Terms of Service.