Help centre
Frequently Asked Questions
Quick answers to common questions. Can't find what you need? Contact us.
Shipping
Accra and Tema deliveries typically arrive in 1–3 business days. Other regional capitals take 3–5 business days, and remote areas may take up to 7 business days. You'll receive an SMS and email with tracking once your order ships.
Shipping is quoted on WhatsApp based on your location across Ghana. We’ll confirm the delivery fee before we dispatch your order.
Returns
Unopened items in original packaging can be returned within 7 days of delivery for a full refund or exchange. Opened items may be eligible for exchange if defective. Contact us via WhatsApp or email to initiate a return — we'll provide a return authorization and pickup instructions.
Approved refunds are processed within 5–7 business days. Mobile Money refunds go back to the number used at checkout. Card payments are reversed to the original card via Paystack or Flutterwave.
Payment
We accept MTN Mobile Money, Telecel Cash, and AirtelTigo Money. At checkout, select your preferred network and you'll receive a prompt on your phone to authorize payment. We also accept Visa, Mastercard, Paystack, and Flutterwave.
Absolutely. All card and mobile payments are processed through PCI-compliant gateways (Paystack and Flutterwave). We never store your full card number or MoMo PIN on our servers.
Sizing
Each product page lists compatible phone models. Use the model filter on our shop page to narrow results. When in doubt, message us on WhatsApp with your exact device model (e.g. 'iPhone 15 Pro Max') and we'll confirm compatibility before you order.
TPU (thermoplastic polyurethane) cases are slim, flexible, and offer good drop protection with a snug fit. Silicone cases are softer to the touch, often thicker, and provide excellent grip. Both are listed in each product's specifications.
Warranty
Most GrabnSmile and partner-brand products include a 6-month warranty against manufacturing defects. Chargers and cables are covered for 3 months. Warranty claims require proof of purchase — your order confirmation email works.
Contact us within 48 hours with photos of the damage and your order number. We'll arrange a free replacement or full refund — no need to return a broken item in most cases.